I opened up a case back in April in regards to an order I placed through Jiffyshirts. I'll wait the time frame that the business stated would take for UPS to complete their investigation which is 8-12 weeks. We are now on week 9 and should be completed shortly. The UPS investigation for lost package is still ongoing and can take anywhere from 8-12 weeks to be completed. It's an inconvenience for me to have to wait for the shirts or my refund back. If possible could the investigation be expedited due to the fact that I've been waiting two months since I've filed the claim. The other 39 T-shirts I did not receive.Ī lost package investigation was started with UPS when the lost package claim was submitted and is still ongoing. I received only one T-shirt which was the 4x. I placed the order and the delivery was separated into two separate deliveries. I don't see what exactly they could be investing that would take this long to conduct. (The consumer indicated he/she DID NOT accept the response from the business.) We are currently investigating the order. This response was taken verbally by the BBB Jiffy shirts had no intention of refunding me. Instead ****** and ********* pressured me to drop my credit card inquiry regarding the items I didn't receive. At that time, a UPS investigation should have been opened immediately. The company was made aware that I didn't receive the items on July 12, 2022. I accept the solution, but I would like to stress that had I not filed a BBB complaint, I would never have been refunded. ![]() (The consumer indicated he/she ACCEPTED the response from the business.) Please do not hesitate to reach out if there is anything else we can do to assist. Please allow several days for this to appear on your method of payment. We are always more than happy to provide replacements or initiate refund requests for any lost deliveries, however we are unable to issue refunds when there is an open dispute filed with your credit card company.Īs the dispute has now been resolved, we have gone ahead and issued a full refund for this order today. Upon completion of the carrier's investigation, a refund may be issued. As a result, the proof of delivery for this package was provided to your credit card company during the dispute process. When a delivery is reported missing, we do need to allow that carrier time to investigate the lost package. We are very sorry the original order did not arrive and for any lack of clear communication on our part.
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